Terms of service

Last Updated: January 14, 2026

Overview

This website is operated by TVS DiGiTAL Media, UAB, trading as The Grounding Company. Throughout the site, the terms “we”, “us” and “our” refer to The Grounding Company. TVS DiGiTAL Media, UAB offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Section 3 - Health Disclaimer (Important)

Our products are wellness items and are not medical devices. The products sold by The Grounding Company are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The content on this site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Section 4 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.

Section 5 - Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

Section 6 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 7 - Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 8 - Shipping, Delivery and Customs

Shipping Origin: Please note that all orders are dispatched from our logistics center in the United Kingdom.

Carriers: We use a combination of Royal Mail, DPD, and FedEx depending on the destination and service level chosen.

Customs & Duties (DDP): We ship to the European Union and International destinations on a Delivered Duty Paid (DDP) basis. This means The Grounding Company covers all import duties, VAT, and customs clearance fees. The price you pay at checkout is final; you will not be asked to pay additional fees upon delivery.

For full details, please review our Shipping Policy.

Section 9 - Third-Party Tools and Links

We may provide you with access to third-party tools or links to third-party websites which we do not monitor or control. You acknowledge and agree that we provide access to such tools and links ”as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools or websites.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall TVS DiGiTAL Media, UAB, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless TVS DiGiTAL Media, UAB and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.

Section 17 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Lithuania.

Section 18 - Dispute Resolution

Any dispute arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania. EU Consumers: In accordance with EU regulation, the European Commission provides a platform for Online Dispute Resolution (ODR), which can be accessed at: http://ec.europa.eu/consumers/odr.

Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at info@groundingco.eu.

Legal Entity: TVS DiGiTAL Media, UAB
Trading As: The Grounding Company
Address: Jonavos 204 A, Kaunas 44132, Lithuania
Phone: +370.657.45617
Email: info@groundingco.eu