Refund policy

Last Updated: January 14, 2026

Our Commitment

We want you to be completely satisfied with your purchase from The Grounding Company. If for any reason you are not, you have a 14-day right of withdrawal without giving a reason.

Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email).

Contact Information for Withdrawal:

• Company: The Grounding Company, UAB
• Email: info@thegroundingco.eu
• WhatsApp: +370 657 45617
• Address: Jonavos 204 A, Kaunas 44132, Lithuania

Return Shipping Instructions

Please do not send returns to our general Lithuania office address. Where you return your item depends on which facility your order shipped from:

Most orders — our own-stock products (shipped from Lithuania):

A small number of orders — fulfilled via our UK partner, Groundology:

Not sure which applies to you? Check your shipping confirmation email for the dispatch location, or contact us at info@thegroundingco.eu before sending your return, so it isn't misdirected.

Shipping Costs: Return postage is paid by the customer, except for defective items.

Refund Process

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

• Timing: We will process the refund without undue delay and, in any event, not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• Method: We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Conditions of Return & Consumables

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Items should be returned in their original packaging where possible.

Exceptions and Non-Returnable Items

Please be aware of the specific exceptions to our return policy:

• Bed Linen: For hygiene reasons, bedding (sheets, pillowcases and other bed linen) cannot be returned once opened or used, unless it is defective.
• Silver Discolouration: Due to the natural properties of silver, our High-Silver and Liquid Silver™ products may show slight discolouration over time with regular use and washing. This is an inherent characteristic of silver, not a fault, and does not affect the product's grounding function or safety. As this is a natural material property rather than a manufacturing defect, we're unable to accept returns based on silver discolouration alone.

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at info@thegroundingco.eu so we can evaluate the issue and make it right.

Model Withdrawal Form

You may use this form to withdraw from the contract, but you are not obliged to. The text below is the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU. The address shown is for correspondence — please do not send goods to it; see the return addresses above.