Shipping policy

Last Updated: January 14, 2026

Thank you for shopping with The Grounding Company. This policy outlines our shipping terms, processing times, and delivery estimates. Orders ship from Europe.

Order Processing Time

All orders are processed within 2 to 3 business days (Monday through Friday, excluding weekends and public holidays). Processing begins the business day after you receive your order confirmation email. You will receive a second notification when your order has shipped.

Shipping Rates & Delivery Estimates

Free shipping on every EU order. Shipping to destinations outside the EU is calculated and displayed at checkout based on the weight of the package and the destination.

  • Shipping: Orders ship from Europe.
  • Customs: EU customs paid: no extra duties or taxes on delivery to EU addresses.
  • Outside the EU: Shipping to destinations outside the EU is calculated at checkout.

Estimated Transit Times: Once your order has been processed and handed to the carrier, the following delivery estimates apply:

  • Lithuania, Latvia, Estonia, Poland: 3 to 5 business days
  • Other EU countries: 5 to 10 business days
  • International: 7 to 14 business days

Please note: Delivery delays can occasionally occur due to high order volumes or delays outside of our control.

Order Tracking

All shipping methods we use are fully trackable. Once your order has shipped, you will receive an email notification from us containing your tracking number.

Please allow 48 hours for the tracking information to populate. The tracking link in that email shows your order status.

Customs, Duties, and Taxes (Hassle-Free)

We Cover All Import Fees (DDP), Everywhere We Ship — Including Canada

To ensure a seamless experience for every customer, we ship all orders — worldwide, with no exceptions — using a Delivered Duty Paid (DDP) service.

  • No Additional Fees, Anywhere: The Grounding Company pays all import duties, VAT, and customs clearance fees on your behalf, for every destination we ship to, including Canada.
  • Final Price: The total cost displayed at checkout is guaranteed. You will not be asked to pay any extra charges upon delivery, regardless of your location.
  • Shipping: Orders ship from Europe. Every order ships under the same DDP, no-extra-fees terms; only delivery timing may differ.

Damaged or Lost Items

In the unlikely event that your order arrives damaged, please email us as soon as possible at info@thegroundingco.eu. Please include your order number and a clear photo of the item’s condition. We address these issues on a case-by-case basis and will do our best to find a satisfactory solution.

If your tracking number states your order was delivered but you have not received it, please check with your neighbors or local delivery office before contacting us.

Contact Us

If you have any further questions about your order or our shipping process, please contact us: