Shipping Policy
Shipping Policy
Last Updated: October 10, 2025
Thank you for shopping with The Grounding Company! This policy outlines everything you need to know about how we process and ship your order. Our goal is to provide you with a clear and reliable shipping experience.
Summary of Our Shipping Process
- Order Processing Time: 2 to 3 business days
- Shipping: Orders ship from Europe.
- Customs: EU customs paid: no extra duties or taxes on delivery to EU addresses.
- Outside the EU: Shipping to destinations outside the EU is calculated at checkout.
- Shipping Cost: Free shipping on every EU order.
For Christmas, we recommend ordering by 10 December.
Order Processing
All orders are processed within 2 to 3 business days (Monday - Friday, excluding public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Free shipping on every EU order. Shipping to destinations outside the EU is calculated and displayed at checkout. Orders ship from Europe.
Below are the estimated delivery times after your order has been processed and shipped:
- Lithuania, Latvia, Estonia, Poland: 3 to 5 business days
- Other EU countries: 5 to 10 business days
- International: 7 to 14 business days
Please note that these delivery times are estimates and are not guaranteed. Delays can occasionally occur due to factors outside of our control, such as high shipping volumes or weather conditions.
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available. The tracking link in that email shows your order status.
Customs, Duties, and Taxes
Orders ship from Europe. For customers with shipping addresses located within the EU, there will be no additional customs duties or taxes to be paid upon delivery. The price you see at checkout is the final price.
Damaged Items
We take great care in packaging our products, but in the unlikely event that your order arrives damaged, please contact us as soon as possible.
Please email us at info@thegroundingco.eu with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis and will do our best to work with you towards a satisfactory solution. For more details, please refer to our Refund Policy.
Contact Us
If you have any further questions about your order or our shipping process, please do not hesitate to contact us at info@thegroundingco.eu.