Refund and Return policy

Last Updated: January 14, 2026

Our Commitment

We want you to be completely satisfied with your purchase from The Grounding Company. If for any reason you are not, you have a 14-day right of withdrawal without giving a reason.

Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email).

Contact Information for Withdrawal:

  • Company: The Grounding Company, UAB
  • Email: info@thegroundingco.eu
  • WhatsApp: +370 657 45617
  • Registered office — for correspondence, not returns: Jonavos 204 A, Kaunas 44132, Lithuania

Return Shipping Instructions

To return an item, contact us at info@thegroundingco.eu within the withdrawal period, with your order number. We'll reply with the return address for your order and the next steps.

Shipping Costs: Return postage is paid by the customer, except for defective items.

Returning from Outside the EU (Customs):
If the return address we give you is in a different customs territory from the one you are sending from, you must clearly mark the package as "RETURNED GOODS" on the customs declaration. Most returns travel within the EU and need no customs declaration. Failure to do so may result in import duties being charged to us, which may be deducted from your final refund.

Refund Process

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

  • Timing: We will process the refund without undue delay and, in any event, not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • Method: We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Conditions of Return & Consumables

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Items should be returned in their original packaging where possible.

Exceptions and Non-Returnable Items

Please be aware of the specific exceptions to our return policy regarding hygiene and specialized equipment:

  • Bed Linen: For hygiene reasons, bedding (sheets, pillowcases and other bed linen) cannot be returned once opened or used, unless it is defective.

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at info@thegroundingco.eu so we can evaluate the issue and make it right.

Model Withdrawal Form

You may use this form to withdraw from the contract, but you are not obliged to. The text below is the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU. The address shown is for correspondence — please do not send goods to it; see the return addresses above.

(complete and return this form only if you wish to withdraw from the contract)

— To The Grounding Company, UAB, Jonavos 204 A, Kaunas 44132, Lithuania, info@thegroundingco.eu:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.